A first in the sector from BinBin: Video call center for hearing impaired users

BinBin, which offers an environmentally friendly and practical transportation alternative for short-distance journeys, has launched a video call center service for hearing impaired users, marking a first in the sector. Hearing impaired users will receive instant service on all kinds of issues through BinBin’s mobile application.

BinBin, a technology company that produces technology in the field of micromobility and offers environmentally friendly and practical transportation solutions, has broken new ground in the sector with its user-oriented approach. BinBin, which has implemented many innovations to provide its users with the best driving experience, has also launched a video call center service for hearing impaired users. Hearing impaired users will receive service from the video call center created for them via BinBin’s mobile application between 09:00-18:00 six days a week except Sunday.

We work for the best customer experience both in the field and in digital channels

Kadir Abdik, CEO of BinBin, stated that they are happy to realize another first in the sector and said: “In addition to our country, we serve more than three million users in 19 cities in four countries, including Bulgaria, Bosnia and Herzegovina and Croatia. It is very important for us that our users have the best driving experience. For this reason, we stand by our users both during their driving and post-driving processes with our 24/7 active support center. We strive to bring the customer experience to the best point not only in the field but also through our digital channels. Every day, our support center receives requests from many channels via call center, chat or e-mail. These requests include requests from our hearing impaired users. We decided to launch our video call center service in order to provide a much better service to our hearing impaired users. We started to offer this service through our mobile application in the first place. We plan to expand the video call center application for all our users next year.”

We provide services in 6 languages, we care about local language support

Kadir Abdik emphasized that BinBin provides services in Bulgarian, Bosnian, Croatian, English and Arabic languages in addition to Turkish and said, “As we expand our overseas operations, we will continue to include different language competencies in our team. By providing services in different languages through Turkey, we aim to provide the best user experience in a centralized structure in the same way. In addition, unlike many global players in the sector, we see local language support as an important service difference.”